CODE2 Values Redefinition - From Traits to Behaviors

Situation

Proposed redefining CIQ CODE2 values from character traits (what people are) to observable behaviors (what people do). Created comprehensive framework translating each value (Customer Centric, Optimistic, Dedicated, Efficient, Excellent) into concrete, measurable actions for engineering. Shared draft with Bjorn first for alignment, then presented to Greg in 1:1.

Reasoning

Vague values create irresolvable conflicts - the Damon situation showed two people operating in good faith with different definitions of Dedicated, both feeling wronged. Identity-based feedback (youre not dedicated) feels like a character attack and is undeliverable. Behavior-based feedback (you didnt keep me informed) is actionable and coachable. Marriage counselor principle: never say you ARE bad, say you DID a bad thing. Performance management needs to actually work, not just exist.

Additional Context

Damon received average on Dedication despite working 80-hour weeks because Max meant focus on company priorities while Damon meant personal sacrifice. Both were right by their own definitions. This is a systems failure, not a people problem.

Observed Evidence

Full document shared via Slack DM to Bjorn with title Redefining CODE2: From What We Are to What We Do. Greg 1:1 action item: Draft Code 2 operational definitions for engineering; review w/ Greg; then roll out. Peter stated: The specifics are not complete enough. I want to work with max on them for engineering.

Matching Patterns

Confidence Breakdown

Reasoning Depth Analysis