Treat every RCA as a legal document - Legal review plus Peter personal clearance before it goes to a customer

Situation

Peter and Arthur Tyde issued a standing rule to all department heads: unless a customer contract specifically addresses liability, fault and the delivery of a Root Cause Analysis, an RCA is to be treated as an internal document. Before any RCA is shared externally, Legal must review it and confirm it is appropriate to provide, and it must be cleared with Peter personally. The stated reason is that an RCA is a legal document that can unintentionally create legal exposure through statements about fault, causation, or obligations beyond what CIQ has agreed to contractually. Arthur posted the note to #department-heads under a joint Peter-and-I attribution while Peter was in a critical meeting, at Peter request that it be posted with his agreement on the record.

Reasoning

This generalises the restraint Peter had applied to the Veeam incident four days earlier, where he told the channel the team must fully understand what happened before responding. An RCA looks like a technical artifact but operates as an admission, so the failure mode is an engineer or account manager conceding causation in writing to end an uncomfortable customer thread. Legal review alone would be a process that can be routed around under deadline pressure; requiring Peter name makes it a chokepoint. Consistent with his standing line on what gets written down versus what gets said - the same instinct that kept the RLC-AI contrivance verbal and refused the KT support-window letter.

Additional Context

Issued four days after the Veeam RCA was commissioned and five days after an account lead pressed for a written guarantee that a breakage would never recur - the specific pressure the rule is designed to absorb. Peter was unavailable when it went out and asked Arthur to post it with his agreement attached.

Observed Evidence

The rule as posted to #department-heads under joint attribution, plus Peter DM twenty-two minutes earlier authorising the post with his agreement on the record. Confirmed by Peter in review.

Matching Patterns

Confidence Breakdown

Reasoning Depth Analysis