Amr Mumtaz

Jul 29, 2026

Decisions

Active Todos

Patterns

Decisions (1)

I dont know is the right answer - Support does not guess how Oracle does it, and LG questions are an Engineering/Product call not a Support call

With Bjorn about to dig into the LG U+ escalation and likely to reach out directly to support engineers, Peter set an information-hygiene rule and had Ryan Smith push it to his team. The rule has three parts: if the team does not know how Oracle is doing it, the answer is we do not know - not they must be doing blah blah blah; answer his questions truthfully but do not lead the witness; and the LG question itself is an Engineering and Product call, not Support. Ryan confirmed his team had acked it and named Amr as the likely contact point, and Peter said he was doing the same thing with Howard. Peter closed with answer his questions. No guessing.

Jul 29

operational

Related Patterns (2)

Lead by Example with New Tools

When championing new tools or processes, personally use them and share results rather than just advocating. Learning by doing and demonstrating value through example is more effective than mandates.

159 occurrences77% success

Protect Engineering Focus Through Process

When faced with requests that would disrupt engineering focus (from sales, governance, product, or other stakeholders), establish processes that protect engineering ability to innovate while still satisfying legitimate concerns. Prefer systematic solutions over ad-hoc responses.