COGS data access unblocked for Ryan - Bjorn to grant via Kelly
Situation
Convened Bjorn and Ryan to resolve Ryans 6-month block on accessing official COGS data. Ryan had been forced to recreate the data independently, which conflicted with Bjorns H1 directive to use a single official source. Bjorn agreed immediately and will email Kelly Marlin today to grant Ryan full access.
Reasoning
Direct conflict resolution by getting both parties in the same room prevented further miscommunication. Single source of truth is essential - divergent COGS numbers cause downstream problems. Quick unblocking over prolonged escalation. Transparency fixes friction - having all parties hear problem and solution simultaneously prevents future issues.
Additional Context
Ryan was blocked for approximately 6 months. This aligns with H1 planning - Ryan needs official COGS data for cost-per-ticket reduction and support efficiency initiatives. Related tooling initiative to be addressed in H1 planning docs.
Related Context
fathom
Ryan was blocked from accessing the official COGS data, forcing him to recreate it—a direct conflict with Bjorns H1 directive to use a single, official source. Solution: Bjorn will email Kelly Marlin today.
Outcome
Simple escalation meeting with Bjorn unblocked access to finance data.
Rating: 5/5
Decision ID: d6dd7559-e873-4604-9ea8-42dcd12ae0fe