Override your own teams stated intent to delete the RL 8.6 source tree, and apologize to Google directly rather than defend the position

August 11, 2026 at 2:45 PMoperationalhigh

Situation

Tissa Senevirathne emailed Kelly Hall on Jul 30 saying CIQ had informed Google it wanted to delete the RL 8.6 OS and kernel source tree, and asked that it be preserved for contractual traceability and auditability. Peter replied to Tissa the next morning without consulting his team first: I do not know why my team informed you they wanted to delete that tree. I apologize. There is little cost associated with us keeping it live. I hope it was presented as a discussion, not as CIQ is doing this. I will dig in with them to understand what was motivating that, but your request is more than reasonable. In parallel he told Nathan in DM: we cannot shut this down right now, it does not cost us to leave it up except for a few dollars, and pressed for the reason - but why would we need to delete it? I do not want to do anything at all to rock the boat with them right now unless we need to. He named the underlying stake: I want to make sure we have the actual contracts completely signed in blood, and pushed back on the suspected motive - I do not want to do anything that they are nervous about right now, especially if the reason is that its existence makes our metrics look bad.

Reasoning

The asymmetry decided it. Keeping the tree costs a few dollars; a customer discovering that CIQ unilaterally destroyed an auditability artifact during an unsigned expansion costs the deal. Two other things are doing work here. First, he took the apology himself rather than routing it - the customer heard a CTO say I do not know why my team told you that, which restores the relationship immediately and moves the internal question offline where it belongs. Second, he specifically flagged the possibility that the deletion was motivated by internal metrics optics rather than engineering need, and treated that as the wrong reason to touch anything a customer can see. The line about presented as a discussion, not as CIQ is doing this is the actual correction to his team: the problem was not the proposal, it was that it reached the customer as a decision.

Additional Context

The Google GCE deal is a 1.2M / 60-month line in the top-deals list, and Peter set up a direct Google/CIQ sync with Tissa for Aug 7 off the back of this exchange. It is the same Tissa relationship that on Aug 10 produced the live-kernel-patching quote request, so the preserved goodwill compounded within ten days.

Observed Evidence

Full sent-email body plus three DM messages to Nathan across Jul 31 and Aug 4. Tissa original request quoted in the thread.

Matching Patterns

35%
Purpose Is the Decision Procedure(restated what the artifact is for - traceability the customer contracted for - rather than arguing the engineering case)
30%
Executive Sponsorship for Strategic Partnerships(took the customer-facing repair personally rather than delegating, major client, executive sponsorship)

Confidence Breakdown

34/35
Evidence
20/30
Pattern
20/20
Source
14/15
Corroboration

Reasoning Depth Analysis

Org Signal:That a proposal is not a decision until it is agreed, and that anything reaching a customer as CIQ is doing this without Peter knowing is the error - not the underlying idea. Also that he will apologize on his teams behalf without first hearing their side, and take the internal understanding as a separate, private step.
Who Affected:Kelly Hall, who owns the Google account and received the original complaint. Nathan, whose team proposed it and who got the correction. Google audit and forensics obligations to their own customers were the stated reason for the request.
Precedent:Sets that during an unsigned expansion, nothing visible to the customer gets touched for internal-tidiness reasons - and that internal metrics looking bad is explicitly not a valid reason to remove a customer-visible artifact.
Consequences:Real and immediate - the tree stays live and a Google sync went on the calendar for Aug 7. The internal consequence was deliberately deferred rather than skipped: I will dig in with them to understand what was motivating that.
Timing:Same-morning reply, before consulting the team. Speed was the point: a customer waiting on whether their auditability artifact survives is a customer reconsidering the expansion.

Source

reflection

AI Confidence

88%

Related Context

📧
Re: RL 8.6 Kernel and Source tree - to Tissa Senevirathne (Google)

email

I do not know why my team informed you they wanted to delete that tree. I apologize. There is little cost associated with us keeping it live. I hope it was presented as a discussion, not as CIQ is doing this. I will dig in with them to understand what was motivating that, but your request is more than reasonable.

💬
DM with Nathan Blackham

slack

We cannot shut this down right now. It does not cost us to leave it up, except for a few dollars, yes?

💬
DM with Nathan Blackham

slack

I do not want to do anything that they are nervous about right now - especially if the reason is that its existence makes our metrics look bad. I want to make sure we have the actual contracts completely signed in blood.

Outcome

No outcome recorded yet.

Decision ID: 81688279-d213-476d-886c-6e28f577ea06