Engineering Blockers - Immediate Escalation Required

December 24, 2025 at 5:40 PMoperationalmedium

Situation

Established that engineering blockers (being stumped) must be escalated to Peter immediately. Product should not bail out engineering by providing solutions (like YAML files with business logic).

Reasoning

Engineers need to develop problem-solving skills rather than having product hand them solutions. When stuck, engineers should figure it out or escalate - not have product do their work. Escalation also provides visibility into performance issues.

Additional Context

Brady had been providing solutions to unblock Portal Self-Serve work, which was counterproductive - skips problem-solving and shifts engineering work to product.

People Involved

Brady Dibble, Brian Dawson

Source

reflection

AI Confidence

72%

Outcome

★★★☆☆(3/5)

Procedure reinforced with Brady. Third time. If it doesn't stick, will need to escalate again to Bjorn. Message was correct. Retention isn't happening with Product.

Recorded on December 24, 2025

Decision ID: 4dc41827-560b-4341-b29c-13a19f7b85d9